Telesales executive

A Telesales Executive is responsible for generating sales and building customer relationships through phone calls. The role involves reaching out to potential and existing clients, understanding their needs, and promoting products or services to meet their requirements. The ideal candidate should have excellent communication skills, persuasive abilities, and a results-driven mindset. A strong ability to handle objections and negotiate effectively is essential to succeed in this role.

Responsibilities:

• make outbound calls to potential and existing customers to promote products or services

• handle inbound inquiries and provide accurate information about offerings

• identify customer needs and suggest appropriate solutions to drive sales

• follow up with leads and maintain a pipeline of prospective clients

• achieve and exceed assigned sales targets and key performance indicators (KPIs)

• maintain detailed records of calls, customer interactions, and sales conversions

• handle customer objections professionally and address their concerns effectively

• collaborate with the sales and marketing teams to optimize sales strategies

• stay updated on product knowledge and industry trends to enhance sales techniques

• provide excellent customer service to ensure long-term client satisfaction and retention

Requirements:

• proven experience as a telesales executive or similar sales/customer service role

• excellent verbal communication and active listening skills

• strong negotiation and persuasive abilities

• ability to work under pressure and meet sales targets

• familiarity with CRM software and call center systems is an advantage

• high school diploma or equivalent; a degree in business or marketing is a plus

• fluency in English; knowledge of Arabic or other languages is an advantage

• self-motivated with a positive attitude and goal-oriented mindset