Passenger Service Agent

A Passenger Service Agent is responsible for assisting passengers at an airport or transportation hub. They provide customer service, handle check-in procedures, verify travel documents, and assist with boarding. Passenger Service Agents also address passenger inquiries and ensure compliance with security protocols.

Responsibilities

• Greet passengers and assist with check-in procedures.
• Verify travel documents, such as passports or boarding passes.
• Provide information on flight details, departure times, and gate assignments.
• Assist passengers with special needs or requests.
• Ensure compliance with security procedures and regulations.
• Handle lost and found items or baggage claims.
• Address passenger concerns or issues in a professional manner.
• Collaborate with airline staff and other departments for smooth operations.

• High school diploma or equivalent.
• Previous experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle difficult situations.
• Knowledge of airport operations and security protocols.