Operations Supervisor

The Operations Supervisor is responsible for overseeing day-to-day operational activities to ensure efficiency, productivity, and compliance with organizational standards. Working in a dynamic and fast-paced environment, the role involves coordinating teams, optimizing workflows, and supporting continuous improvement initiatives. This position plays a key role in maintaining quality, safety, and customer service in accordance with UAE labor and regulatory guidelines.

Responsibilities:

• Supervising and coordinating daily operations to meet performance targets and service level agreements.

• Monitoring staff productivity and implementing process improvements to enhance efficiency and reduce operational costs.

• Ensuring compliance with UAE labor laws, health and safety standards, and company policies.

• Managing scheduling, task assignments, and attendance tracking for operational staff.

• Preparing regular reports on performance metrics, inventory levels, and operational challenges.

• Handling escalated issues and ensuring timely resolution of customer or internal service concerns.

• Training, coaching, and evaluating staff to support continuous skill development and high team morale.

• Coordinating with cross-functional departments such as logistics, finance, and customer service to align operations with overall business goals.

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.

• Minimum of 4–6 years of experience in operations, including at least 2 years in a supervisory role.

• Strong leadership skills with the ability to manage diverse teams in a fast-paced environment.

• Knowledge of UAE labor regulations, HSE standards, and operational compliance requirements.

• Excellent communication, problem-solving, and decision-making abilities.

• Proficiency in MS Office and familiarity with ERP or operations management software.

• Fluency in English is required; Arabic is an advantage.

• Strong organizational and multitasking skills with attention to detail and process orientation.