Junior Technical Support Specialist

The Junior Technical Support Specialist provides first-line support to users by resolving hardware, software, and networking issues. This role involves troubleshooting technical problems, escalating complex issues when needed, and maintaining documentation. The position operates in a fast-paced environment and requires strong communication skills and a basic understanding of IT systems in line with UAE support standards.

Responsibilities:

• Respond to user queries via phone, email, or ticketing systems in a timely manner.

• Diagnose and troubleshoot basic hardware and software problems.

• Escalate unresolved issues to senior IT staff or relevant departments.

• Assist with the setup, configuration, and maintenance of IT equipment.

• Maintain accurate records of issues and solutions in the support system.

• Provide basic training and support to end-users on IT tools and best practices.

• Monitor systems and report any recurring issues or potential improvements.

Requirements:

• Diploma or Bachelor’s degree in Computer Science, IT, or a related field.

• Up to 2 years of experience in a technical support or helpdesk role.

• Basic knowledge of operating systems, Microsoft Office, and networking concepts.

• Good analytical and troubleshooting skills.

• Strong communication and interpersonal abilities.