Customer Service Executive (Logistics)

The Customer Service Executive is responsible for providing exceptional customer service and support to clients. They handle inquiries, resolve complaints, and coordinate with internal teams to ensure customer satisfaction. The Customer Service Executive is also responsible for maintaining accurate customer records, processing orders, and delivering a positive customer experience.

Responsibilities

• Address customer inquiries and provide accurate information about products, services, and company policies.
• Resolve customer complaints or issues in a timely and professional manner.
• Coordinate with relevant internal teams to ensure prompt and satisfactory resolution of customer concerns.
• Process orders, returns, and exchanges, and ensure accurate billing and order fulfillment.
• Maintain accurate customer records and update customer information in the database.
• Assist in analyzing customer feedback and identifying areas for improvement in products or services.
• Collaborate with sales and marketing teams to promote customer loyalty and increase customer satisfaction.
• Continuously stay updated with product knowledge, industry trends, and company policies.
• Provide support and guidance to junior customer service representatives, when required.
• Deliver high-quality customer service and strive to exceed customer expectations.

• High school diploma or equivalent.
• Proven experience in a customer service role or a similar position.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to remain patient and calm in stressful situations.
• Proficient in using customer service software and tools.
• Strong attention to detail and accuracy in data entry.
• Ability to multi-task and prioritize tasks effectively.
• Positive attitude and willingness to go the extra mile for customers.
• Availability to work flexible hours, including weekends and holidays.