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Job Description

The Customer Service Coordinator is responsible for managing customer inquiries, complaints, and service requests in a timely and efficient manner. They collaborate with internal teams to address customer issues and ensure overall customer satisfaction. This role requires strong communication and problem-solving skills, as well as the ability to multitask in a fast-paced environment.


Responsibilities

  • Respond to customer inquiries and complaints via phone, email, or chat, ensuring timely and accurate resolution.
  • Coordinate with internal teams, such as sales, operations, and logistics, to address customer issues and provide solutions.
  • Maintain accurate and up-to-date customer records and documentation.
  • Proactively communicate with customers to ensure their needs are being met and expectations are managed.
  • Identify opportunities for process improvements to enhance the overall customer experience.
  • Monitor and track customer feedback and satisfaction levels, proposing and implementing improvements as needed.
  • Prepare reports and analysis on customer service metrics and trends.
  • Stay updated with product knowledge and industry trends to provide accurate information to customers.
  • High school diploma or equivalent; bachelor's degree preferred.
  • Proven experience in a customer service or related role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and work well under pressure.

  • High school diploma or equivalent; bachelor's degree preferred.
  • Proven experience in a customer service or related role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and work well under pressure.

Job Details

Role Function: N/A Work Type: Full-Time
Role Level: Mid-Level Country: United Arab Emirates
City: Sharjah Number of Vacancies: 1
Job Category: Customer Service Company Website: https://www.talentmate.com/
Skills & Expertise
Good Communication Skill Attention to detail

What We Offer

  • Health Insurance
  • Visa
  • Paid Annual Leaves
  • Maternity and Paternity Leaves

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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