Operations Coordinator

We are seeking a dynamic and experienced Operation Coordinator to join our team. The ideal candidate will have a strong background in Customer Support filed.

Key Responsibilities:

• conducting customer satisfaction surveys to understand what areas of the company's services need improvements
• catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
• dealing with customer issues and churning out an easy-to-follow solution
• managing payment and delivery of customer orders
• helping customers choose the right product for their requirements and budget
• handling customer concerns and complaints in a timely manner
• establishing a positive rapport with all clients and customers in person or via phone

• fixing appointments based on the availability of customers and clients

Requirement:

• Any bachelor degree with strong communication skills.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Excellent Written, verbal communication skills & Interpersonal skills.
• Must be able to complete multiple assignments within a reasonable period, and meet deadlines
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Ability to commute/relocate:

• Sharjah: UAE

Experience:

• In similar field: 01 to 02 years (Required)

Language:

• Fluent English (Required)