Technical Support Specialist

As a Technical Support Specialist, you will be responsible for providing technical assistance and support to clients and customers with hardware and software issues. Your main duties will include troubleshooting technical problems, diagnosing and resolving network issues, and installing and configuring computer systems and applications. You will also be required to offer guidance on how to use different software and systems effectively. Additionally, you will collaborate with the IT team to ensure smooth operations within the organization. To excel in this role, you must have strong problem-solving skills, excellent communication abilities, and a customer-oriented approach. A degree in computer science or a related field is typically required, along with relevant technical certifications.

Responsibilities

• Provide technical assistance and support to end-users regarding software and hardware issues.
• Diagnose and troubleshoot technical issues, including network connectivity problems.
• Escalate unresolved issues to the appropriate team or higher level of support.
• Install, configure, and update software applications and operating systems.
• Set up new user accounts and profiles and assist with password resets.
• Perform regular maintenance of systems and ensure software updates are applied promptly.
• Develop and maintain technical documentation and create knowledge base articles.
• Assist with IT projects, such as system upgrades and new software implementations.
• Train end-users on how to use software and hardware effectively.
• Provide excellent customer service and ensure all technical issues are resolved in a timely manner.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proficiency in troubleshooting hardware and software issues.
• Excellent communication skills to effectively interact with customers and resolve technical issues.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) preferred.
• Strong problem-solving abilities and a customer-oriented approach.