Technical Solutions Engineer

A Technical Solutions Engineer is responsible for providing technical assistance and support to customers. They identify and resolve technical issues, manage customer relationships, and collaborate with cross-functional teams to ensure customer success. The solutions engineer also conducts product demonstrations and provides training sessions to help customers optimize their use of the product.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot technical problems and provide timely solutions.
• Collaborate with team members to escalate complex technical issues.
• Conduct product demonstrations and training sessions for customers.
• Participate in product development by providing customer feedback and suggestions.
• Document technical knowledge base articles and help improve the support process.
• Assist in creating and maintaining customer documentation and user guides.
• Maintain strong customer relationships and ensure customer satisfaction.
• Stay up to date with the latest technological advancements and industry trends.
• Coordinate with internal teams to address product-related technical challenges.