Software Technical Support

We are seeking a software technical support specialist to assist users with troubleshooting software issues, ensuring smooth system functionality, and providing technical solutions. The role involves diagnosing software bugs, working with developers for fixes, and assisting users with installation, updates, and configurations. Strong problem-solving skills and customer service abilities are essential.

Responsibilities:

• provide first-line technical support to end-users

• troubleshoot software issues and escalate complex problems

• assist with software installation, updates, and configurations

• document user issues and resolution steps for future reference

• train users on new software features and best practices

• work with developers to resolve software bugs and improve performance

• ensure compliance with IT security and data protection policies

• maintain accurate logs of customer interactions and technical issues

• collaborate with internal teams for continuous software improvement

• stay updated with new technologies and software solutions

Requirements:

• bachelor’s degree in IT, computer science, or related field

• minimum 2 years of experience in technical support or IT helpdesk

• strong troubleshooting and problem-solving skills

• proficiency in ticketing systems and remote support tools