Software Support Engineer
Talentmate
United Arab Emirates
4th June 2024
2406-1-8814
Job Description
We are seeking a skilled Software Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical assistance and support to our customers. Duties include troubleshooting software issues, resolving technical inquiries, and collaborating with the development team to improve product functionality. The Software Support Engineer will also assist in implementing software updates, conducting system tests, and documenting support processes. Strong communication skills and a customer-oriented approach are essential for success in this role. Candidates should have a degree in Computer Science or related field, with proven experience in software support or a similar role. Join us in delivering top-notch support and enhancing customer satisfaction. Apply now!
Responsibilities
- Provide technical support and troubleshooting for software applications and systems.
- Assist customers in resolving software-related issues through phone, email, or remote desktop support.
- Analyze and diagnose software problems reported by clients and suggest appropriate solutions.
- Collaborate with the development team to escalate complex issues and prioritize bug fixes.
- Document support tickets, resolutions, and customer interactions in the ticketing system.
- Conduct software testing and quality assurance to ensure a smooth user experience.
- Train end-users on software functionalities, features, and best practices.
- Stay up-to-date with software updates, patches, and new technologies to deliver effective support.
- Contribute to knowledge base articles and FAQs for internal and external use.
- Participate in on-call rotation for after-hours support as needed.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proficiency in programming languages such as Java, C++, or Python.
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Excellent communication skills and the ability to work well in a team.
- Previous experience in software support or a similar role is preferred.
Job Details
| Role Function: | N/A | Work Type: | Full-Time |
|---|---|---|---|
| Role Level: | Mid-Level | Country: | United Arab Emirates |
| City: | Dubai | Number of Vacancies: | 1 |
| Job Category: | IT | Company Website: | https://www.talentmate.com/ |
| Skills & Expertise |
Good Communication Skill
Attention to detail
|
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What We Offer
- Health Insurance
- Visa
- Paid Annual Leaves
- Maternity and Paternity Leaves
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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