Software Engineer- Application Support

We are seeking a talented Software Engineer specializing in Application Support to join our dynamic team. The ideal candidate will be responsible for providing technical support to users, troubleshooting software issues, and collaborating with development teams to address complex challenges. Key responsibilities include analyzing system performance, maintaining software documentation, and ensuring seamless functionality of applications. The successful candidate will possess a strong technical background, excellent problem-solving skills, and a customer-focused approach. A Bachelor's degree in Computer Science or a related field is required, along with experience in application support and knowledge of programming languages. Join us in this exciting opportunity to contribute to the success of our software applications.

Responsibilities

• Provide technical support and troubleshooting assistance for applications to resolve issues in a timely manner.
• Monitor and maintain application systems to ensure optimal performance and availability.
• Investigate and analyze root causes of technical problems and implement solutions to prevent recurrence.
• Collaborate with development teams to identify and address software bugs or enhancement requests.
• Document support procedures, system configurations, and troubleshooting steps for reference and knowledge sharing.
• Implement software upgrades and patches while ensuring minimal disruption to operations.
• Communicate with end users to understand their issues and provide guidance on using applications effectively.
• Work with cross-functional teams to improve application performance, reliability, and user experience.
• Participate in on-call rotation for after-hours support and incident management.
• Stay up-to-date with industry trends and best practices in application support and technical troubleshooting.