Software Administrator

The Software Administrator is responsible for managing, maintaining, and supporting the software systems used across the organization. This includes configuring software applications, ensuring system security, troubleshooting issues, and coordinating with IT teams to implement upgrades and improvements. The role requires technical expertise, problem-solving skills, and a strong understanding of user access control and software compliance, particularly in adherence to UAE IT governance standards.

Responsibilities:

• Installing, configuring, and maintaining enterprise software applications across departments.

• Managing user access, roles, and permissions to ensure data integrity and security.

• Monitoring system performance and resolving technical issues in a timely manner.

• Coordinating software updates, patches, and upgrades with vendors and internal IT teams.

• Ensuring data backup, recovery processes, and system availability meet company policies.

• Providing technical support and training to users on application functionality and usage.

• Documenting configurations, procedures, and troubleshooting steps for future reference.

• Conducting regular audits to ensure compliance with software licensing and UAE data protection regulations.

• Assisting in the evaluation and implementation of new software tools to enhance productivity.

• Collaborating with cybersecurity teams to ensure software systems are protected from threats.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• 2–4 years of experience in software/system administration or IT support roles.

• Strong knowledge of enterprise software systems (ERP, CRM, database platforms, etc.).

• Familiarity with cloud-based solutions and SaaS applications.

• Experience in user access management, system configuration, and software deployment.

• Understanding of IT compliance standards and cybersecurity practices relevant to the UAE.

• Ability to troubleshoot technical issues efficiently and effectively.

• Excellent communication skills and the ability to train non-technical users.

• Proficiency in Microsoft Office Suite.