Service Coordinator

The service coordinator is responsible for overseeing and managing service requests, scheduling appointments, and ensuring efficient communication between customers and service teams. This role involves handling inquiries, tracking service progress, and ensuring customer satisfaction. The ideal candidate will have strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. They will work closely with technicians, clients, and internal departments to ensure seamless service delivery and timely resolution of customer concerns.

Responsibilities:

• coordinate and schedule service appointments for clients, ensuring timely responses to inquiries

• act as a liaison between customers, service teams, and management to facilitate smooth communication

• monitor service requests and ensure all jobs are completed within the required timeframe

• maintain accurate records of service activities, customer interactions, and work orders

• handle customer complaints and escalations, providing effective solutions and follow-ups

• assist in developing and implementing service process improvements to enhance efficiency

• track inventory levels of necessary equipment and parts required for service requests

• prepare and generate reports on service performance metrics and customer feedback

• support the service team by providing necessary documentation and resources

• ensure compliance with company policies and industry regulations in all service-related activities

Requirements:

• bachelor’s degree in business administration, customer service, or a related field

• minimum 3 years of experience in a service coordination or customer service role

• strong organizational and multitasking skills with attention to detail

• excellent communication and interpersonal abilities to handle client interactions effectively

• proficiency in ms office and service management software

• ability to work under pressure and manage multiple service requests simultaneously

• problem-solving skills with a proactive approach to addressing customer concerns

• experience in a technical or service-oriented industry is a plus