Senior Service Examiner - Automotive

A Senior Service Examiner in the Automotive industry is responsible for leading a team of service examiners, ensuring quality standards are met, and providing technical expertise in diagnosing and repairing vehicles. The role involves overseeing service operations, maintaining customer satisfaction, and implementing efficient service processes.

Key Responsibilities:

• Supervise service examiners in diagnosing and repairing automotive issues.
• Ensure compliance with safety regulations and company policies.
• Monitor service quality and identify opportunities for improvement.
• Provide guidance and training to junior service examiners.
• Review service reports and recommend corrective actions.
• Interact with customers to address concerns and provide solutions.
• Maintain accurate records of service activities and performance metrics.
• Collaborate with other departments to optimize service processes.
• Stay updated on industry trends and new technologies in automotive service.
• Lead initiatives to enhance service efficiency and customer satisfaction.

Qualifications:

• Bachelor's degree in Automotive Technology or related field.
• Minimum of 5 years experience in automotive service operations.
• Demonstrated leadership skills and ability to mentor a team.
• Strong knowledge of vehicle diagnostics and repair techniques.
• Excellent communication and customer service skills.