Senior Account Manager - MENA

As a Senior Account Manager for the MENA region, you will be responsible for managing key client accounts in the Middle East and North Africa. You will work closely with clients to understand their business objectives and develop strategic account plans to drive revenue growth. You will also be responsible for maintaining strong client relationships and ensuring client satisfaction.

Responsibilities

• Develop and implement strategic account plans for key clients
• Drive revenue growth through upselling and cross-selling opportunities
• Serve as the main point of contact for client inquiries and escalations.
• Coordinate with internal teams, such as sales, marketing, and operations, to ensure the timely and successful delivery of services.
• Actively identify opportunities for upselling and cross-selling to maximize revenue.
• Monitor client satisfaction and address any issues or concerns in a timely manner.
• Analyze market trends and competitors' activities to inform account strategies.
• Maintain strong client relationships and ensure client satisfaction
• Collaborate with internal teams to deliver exceptional service to clients
• Track and report on key account metrics and performance

Candidate Requirements

• Bachelor's degree in Business Administration or related field
• Minimum of 5 years of experience in account management
• Experience working with clients in the MENA region
• Excellent communication and interpersonal skills
• Strong client relationship management skills
• Ability to work independently and in a team environment