Retail Banking Officer

We are seeking a knowledgeable and customer-focused retail banking officer to manage client relationships, promote banking products, and ensure seamless financial transactions. The ideal candidate will assist customers with account management, loans, and financial services while ensuring compliance with banking regulations. This role requires strong sales skills, financial acumen, and the ability to provide exceptional customer service. You will be responsible for building long-term client relationships, identifying customer needs, and offering tailored banking solutions to enhance customer satisfaction and meet financial goals.

Responsibilities:

• assist customers with account openings, deposits, loans, and other financial transactions

• provide expert guidance on banking products, including credit cards, savings, and investment options

• promote banking services to achieve sales targets and enhance customer engagement

• ensure compliance with banking regulations and internal policies

• resolve customer inquiries and issues in a timely and professional manner

• identify opportunities to cross-sell financial products and services

• maintain detailed records of customer interactions and transactions

• support digital banking initiatives and educate customers on online banking solutions

• collaborate with internal teams to improve service offerings and operational efficiency

• stay updated with market trends, banking policies, and financial regulations

Requirements:

• bachelor’s degree in finance, business administration, or a related field

• minimum 2-4 years of experience in retail banking or financial services

• strong knowledge of banking regulations, financial products, and customer service principles

• excellent communication and interpersonal skills

• ability to meet sales targets and drive business growth

• familiarity with banking software and digital banking platforms