Reservations Agent

We are seeking a detail-oriented and customer-focused Reservations Agent to handle booking inquiries, process reservations, and provide exceptional service to guests. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for hospitality.

Key Responsibilities:

• Handle incoming calls, emails, and online booking requests from customers.
• Provide accurate information on availability, pricing, promotions, and special packages.
• Process and confirm reservations efficiently using hotel/airline/travel booking systems.
• Assist customers with modifications, cancellations, and special requests.
• Coordinate with front desk, sales, and other departments to ensure smooth check-ins and guest satisfaction.
• Upsell room upgrades, special packages, and additional services to maximize revenue.
• Maintain up-to-date knowledge of company policies, promotions, and local attractions.
• Ensure accurate record-keeping of reservations and customer preferences in the system.
• Handle customer complaints or special requests professionally and escalate when necessary.

Requirements:

• High school diploma or equivalent (Bachelor’s degree in Hospitality Management is a plus).
• Previous experience as a Reservations Agent, Customer Service Representative, or similar role preferred.
• Strong communication and interpersonal skills.
• Proficiency in reservation software (Opera, Amadeus, Sabre, etc.) and MS Office.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and accuracy in handling bookings.
• Flexibility to work rotational shifts, weekends, and holidays as required.