Reservations Agent

The Reservations Agent will be responsible for handling reservations and inquiries from guests, providing exceptional customer service, and ensuring accurate and timely bookings. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

• Handle reservations and bookings for rooms, dining, and other hotel services.
• Provide accurate and up-to-date information to guests regarding availability, rates, and hotel policies.
• Assist guests with special requests and make recommendations for additional services.
• Process reservations and payments in the hotel management system.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Address guest concerns and resolve issues effectively and efficiently.
• Maintain knowledge of hotel facilities, services, and local attractions.
• Assist with administrative tasks, such as file management and report generation.