Reservations Agent - Arabic Speaker

We are seeking a dedicated and articulate Reservations Agent who is fluent in Arabic to join our hospitality team. The ideal candidate will be responsible for managing guest reservations efficiently and providing exceptional service while ensuring all requests and inquiries are handled in a timely and professional manner. This role plays a critical part in ensuring smooth booking operations and enhancing the guest experience through effective communication and attention to detail.

Responsibilities:

• Handle incoming calls, emails, and messages regarding room bookings and availability in a courteous and efficient manner

• Provide guests with accurate information regarding room types, pricing, amenities, and promotions

• Confirm, modify, or cancel reservations as requested, ensuring all changes are accurately recorded in the system

• Coordinate with other departments such as front desk and housekeeping to ensure booking details are aligned with operational needs

• Maintain and update guest profiles and preferences to enhance personalized service

• Upsell additional services and room upgrades when appropriate to maximize revenue

• Address any guest concerns or complaints related to reservations, escalating complex issues to supervisors when necessary

• Prepare daily reports on reservation status and occupancy levels for management review

• Ensure that all guest interactions reflect a high standard of professionalism and hospitality

• Adhere to company policies, data privacy regulations, and standard operating procedures

Requirements:

• Proven experience in a reservations or customer service role within the hospitality industry

• Fluency in Arabic and English, with strong verbal and written communication skills

• Familiarity with hotel reservation systems and property management software

• Excellent interpersonal and problem-solving skills with a focus on guest satisfaction

• Ability to multitask and remain calm under pressure in a fast-paced environment

• Strong attention to detail and organizational skills

• Availability to work flexible hours, including weekends and holidays as required

• High school diploma or equivalent; a degree in hospitality or tourism is an advantage