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Job Description

The Reservations Agent - Arabic Speaker is responsible for assisting customers with travel bookings, reservations, and inquiries. They provide exceptional customer service, handle all communication in Arabic, and ensure accurate and efficient booking processes. This role requires fluency in Arabic, strong communication skills, and attention to detail.


Responsibilities

  • Assist customers in Arabic with travel bookings, flight reservations, hotel accommodations, and other related services.
  • Answer customer inquiries via phone, email, or chat, providing accurate and timely information.
  • Process bookings, cancellations, and modifications according to company policies and procedures.
  • Collaborate with cross-functional teams, including sales and operations, to ensure a seamless customer experience.
  • Resolve customer issues, complaints, and disputes in a professional and timely manner.
  • Maintain accurate and up-to-date customer records and documentation.
  • Stay updated with travel industry trends, airline schedules, and promotions to provide the best possible service.
  • Achieve and exceed individual and team performance goals as set by the company.
  • Fluency in Arabic (spoken and written) is essential.
  • High school diploma or equivalent; bachelor's degree is a plus.
  • Proven experience in a customer service or reservation role.
  • Excellent communication and interpersonal skills.
  • Attention to detail and strong problem-solving abilities.

  • Fluency in Arabic (spoken and written) is essential.
  • High school diploma or equivalent; bachelor's degree is a plus.
  • Proven experience in a customer service or reservation role.
  • Excellent communication and interpersonal skills.
  • Attention to detail and strong problem-solving abilities.

Job Details

Role Function: N/A Work Type: Full-Time
Role Level: Mid-Level Country: United Arab Emirates
City: Dubai Number of Vacancies: 1
Job Category: Customer Service Company Website: https://www.talentmate.com/
Skills & Expertise
Good Communication Skill Attention to detail

What We Offer

  • Health Insurance
  • Visa
  • Paid Annual Leaves
  • Maternity and Paternity Leaves

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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