Reservations Agent - Arabic Speaker

The Reservations Agent - Arabic Speaker is responsible for assisting customers with travel bookings, reservations, and inquiries. They provide exceptional customer service, handle all communication in Arabic, and ensure accurate and efficient booking processes. This role requires fluency in Arabic, strong communication skills, and attention to detail.

Responsibilities

• Assist customers in Arabic with travel bookings, flight reservations, hotel accommodations, and other related services.
• Answer customer inquiries via phone, email, or chat, providing accurate and timely information.
• Process bookings, cancellations, and modifications according to company policies and procedures.
• Collaborate with cross-functional teams, including sales and operations, to ensure a seamless customer experience.
• Resolve customer issues, complaints, and disputes in a professional and timely manner.
• Maintain accurate and up-to-date customer records and documentation.
• Stay updated with travel industry trends, airline schedules, and promotions to provide the best possible service.
• Achieve and exceed individual and team performance goals as set by the company.

• Fluency in Arabic (spoken and written) is essential.
• High school diploma or equivalent; bachelor's degree is a plus.
• Proven experience in a customer service or reservation role.
• Excellent communication and interpersonal skills.
• Attention to detail and strong problem-solving abilities.

• Fluency in Arabic (spoken and written) is essential.
• High school diploma or equivalent; bachelor's degree is a plus.
• Proven experience in a customer service or reservation role.
• Excellent communication and interpersonal skills.
• Attention to detail and strong problem-solving abilities.