Reservations Agent - Arabic Speaker

We are seeking a Reservation Agent who is fluent in Arabic to join our team. Your main responsibility will be to handle reservation requests and provide exceptional customer service to our Arabic-speaking clients. You will be responsible for managing reservations, handling inquiries, and ensuring a smooth booking process. The ideal candidate should have excellent communication skills and be able to multitask effectively.

Responsibilities

• Handle incoming reservation requests by phone, email, and online platforms.
• Provide accurate and timely information to customers regarding availability, rates, and special offers.
• Book reservations and process payments.
• Assist guests with special requests and provide personalized service.
• Maintain customer database and update guest information as required.
• Collaborate with other departments to ensure smooth operations.
• Handle customer inquiries and resolve complaints.
• Maintain knowledge of property features, events, and local attractions.
• Follow reservation procedures, policies, and guidelines.
• Provide exceptional customer service to ensure guest satisfaction.