Receptionist

Customer Assistance: Provide prompt and professional support to customers by answering inquiries, resolving complaints, and offering solutions to their concerns.

Communication: Respond to customer queries via phone, email, live chat, or in person, ensuring clear and courteous communication.

Product & Service Knowledge: Maintain a strong understanding of the company's products and services to offer accurate information and recommendations.

Problem-Solving: Handle customer complaints effectively, investigating issues and providing timely resolutions to ensure customer satisfaction.

Order Processing & Support: Assist customers with orders, refunds, exchanges, and tracking deliveries, ensuring a smooth purchasing experience.

Record-Keeping: Maintain detailed records of customer interactions, feedback, and issues to improve service and identify common trends.

Customer Retention: Foster strong relationships with customers by following up on their concerns, offering loyalty programs, and enhancing their overall experience.

Collaboration: Work closely with other departments such as sales, technical support, and management to ensure seamless customer service operations.

Feedback Collection: Gather and analyze customer feedback to help improve products, services, and overall customer experience.

Adherence to Policies: Follow company guidelines and service standards while ensuring compliance with customer service policies and procedures.