Receptionist - Healthcare

We are seeking a professional and customer-focused Healthcare Receptionist to join our medical facility. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing front-desk operations efficiently.

Key Responsibilities:

• Greet and assist patients, visitors, and healthcare professionals with a warm and professional attitude.
• Manage appointment scheduling, patient registrations, and follow-ups using the hospital/clinic’s system.
• Handle phone calls, emails, and inquiries related to appointments, insurance, and general information.
• Verify and process insurance documents, billing details, and patient records accurately.
• Maintain a clean and organized reception area to ensure a welcoming environment.
• Coordinate with doctors, nurses, and other healthcare staff to ensure smooth patient flow.
• Assist in handling emergency situations by directing patients to the appropriate department.
• Ensure compliance with HIPAA and patient confidentiality policies.
• Manage administrative tasks, including data entry, filing, and inventory management for front-office supplies.

Requirements:

• High school diploma or equivalent; a diploma in healthcare administration is a plus.
• Previous experience in a receptionist or front-desk role in a healthcare setting preferred.
• Proficiency in medical software, appointment scheduling systems, and MS Office.
• Strong communication and interpersonal skills with a patient-friendly approach.
• Knowledge of medical terminology, insurance procedures, and hospital operations is a plus.
• Ability to handle multiple tasks efficiently and remain calm under pressure.
• Professional appearance and excellent customer service skills.
• Fluency in [Specify Required Languages] is an advantage.