Patient Relations Executive

As a Patient Relations Executive, you will play a crucial role in ensuring high levels of patient satisfaction and retention within healthcare facilities. Your primary responsibilities will include effectively communicating with patients to address their concerns, complaints, and feedback in a professional and empathetic manner. You will be responsible for building strong relationships with patients by providing them with support, guidance, and information throughout their healthcare journey. Additionally, you will collaborate with internal departments to resolve patient issues and improve overall patient experience. The ideal candidate for this role will have excellent communication skills, strong problem-solving abilities, and a compassionate approach towards patient care. A background in healthcare or customer service is preferred.

Responsibilities

• Provide exceptional customer service to patients and their families, addressing any inquiries or concerns in a timely and professional manner.
• Coordinate with medical staff to ensure patients receive the necessary care and treatment.
• Serve as a liaison between patients, families, and healthcare providers to enhance communication and overall patient experience.
• Implement and maintain processes to improve patient satisfaction and resolve issues effectively.
• Conduct patient surveys and gather feedback to identify areas for improvement in patient care services.
• Maintain patient records and confidentiality in compliance with healthcare regulations.
• Assist in organizing health education events and programs for patients and the community.
• Collaborate with other departments to ensure seamless patient care and services.
• Participate in training programs to stay updated on industry trends and best practices in patient relations.
• Handle complaints and grievances from patients with empathy and professionalism, working towards satisfactory resolutions.

• Bachelor's degree in healthcare administration, public relations, or related field.
• Previous experience in a customer service or patient relations role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Familiarity with medical terminology and healthcare regulations is a plus.

• Bachelor's degree in healthcare administration, public relations, or related field.
• Previous experience in a customer service or patient relations role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Familiarity with medical terminology and healthcare regulations is a plus.