Patient Coordinator

A Patient Coordinator plays a crucial role in healthcare facilities by serving as the primary point of contact between patients, medical staff, and administrative teams. This role ensures a smooth patient experience by managing appointments, handling medical records, coordinating treatments, and addressing patient inquiries. The ideal candidate will have excellent communication skills, a compassionate approach, and the ability to work efficiently in a fast-paced environment. Strong organizational skills and attention to detail are essential for ensuring that patients receive timely and quality care.

Responsibilities:

• schedule and manage patient appointments, ensuring efficient time allocation for consultations and treatments

• greet patients, assist with check-ins, and provide information on hospital or clinic procedures

• coordinate between patients, doctors, and other medical staff to ensure smooth treatment workflows

• handle patient inquiries, resolve concerns, and provide guidance on available medical services

• maintain accurate and up-to-date patient records, ensuring compliance with confidentiality regulations

• assist patients with insurance verification and billing-related questions

• manage follow-up appointments and remind patients about upcoming visits or tests

• support doctors and nurses by preparing patient files and ensuring necessary documents are available

• educate patients on pre- and post-treatment care instructions

• ensure a welcoming and comfortable environment for patients and visitors

Requirements:

• bachelor’s degree in healthcare administration, nursing, or a related field preferred

• minimum of 2 years of experience in a similar role within a hospital, clinic, or healthcare facility

• strong understanding of medical terminology and healthcare procedures

• excellent organizational and multitasking abilities

• strong communication and interpersonal skills to interact with patients of diverse backgrounds

• proficiency in healthcare software and patient management systems

• knowledge of insurance policies and medical billing processes is a plus

• ability to handle confidential patient information with discretion

• fluency in English; proficiency in Arabic or other languages is an advantage

• customer service-oriented mindset with a compassionate approach to patient care