Passenger Service Agent

A Passenger Service Agent is responsible for assisting passengers during their journey at an airport or train station. They provide customer service, check-in passengers, handle baggage, and coordinate boarding processes. Passenger Service Agents also assist passengers with special needs, resolve customer complaints, and ensure a smooth and pleasant travel experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities

• Greet and assist passengers with check-in processes.
• Issue boarding passes and baggage tags.
• Check passports, visas, and travel documents for validity.
• Handle and transport passenger baggage.
• Provide assistance to passengers with disabilities or special needs.
• Answer passenger inquiries and provide accurate information.
• Resolve customer complaints or issues in a timely manner.
• Coordinate boarding processes and ensure on-time departures.
• Collaborate with airline and airport staff to ensure efficient operations.
• Maintain cleanliness and orderliness at the passenger service counters.

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to work under pressure and handle difficult situations.
• Basic knowledge of airport or airline operations.
• Strong organizational skills and attention to detail.