Operations Manager - Toys Store

We are seeking a dynamic and experienced Operations Manager to join our team at a Toys Store. The ideal candidate will be responsible for overseeing all operational aspects of the store, ensuring smooth and efficient daily operations. Key responsibilities include managing inventory levels, optimizing procurement processes, coordinating with vendors, and implementing strategies to enhance store performance. The Operations Manager will also be in charge of supervising store staff, conducting performance evaluations, and facilitating staff training programs. Additionally, this role will involve developing and implementing operational policies and procedures to maintain a high standard of customer service. The successful candidate will have strong leadership skills, excellent organizational abilities, and a proven track record in retail management. Join us as an Operations Manager and play a key role in delivering a delightful shopping experience for toy lovers of all ages.

Responsibilities

• Oversee daily operations of the toy store, including staff management, inventory control, and customer service.
• Develop and implement operational policies and procedures to ensure efficient store operations.
• Monitor store performance and sales metrics to achieve revenue and profitability targets.
• Manage inventory levels, conduct regular stock checks, and implement strategies to optimize stock turnover.
• Recruit, train, and supervise store staff, including scheduling shifts and providing ongoing performance feedback.
• Maintain a clean and organized store environment, ensuring compliance with health and safety regulations.
• Coordinate with vendors and suppliers to ensure timely delivery of products and manage relationships effectively.
• Analyze market trends and customer preferences to identify opportunities for product expansion and promotions.
• Resolve customer complaints and escalations in a timely and professional manner to ensure customer satisfaction.
• Collaborate with senior management to develop strategic plans for business growth and operational improvements.

• Bachelor's degree in business administration, retail management, or a related field.
• Proven experience in retail operations management role, with a minimum of 3-5 years in a similar capacity.
• Strong leadership and team management skills.
• In-depth knowledge of inventory management, merchandising techniques, and retail sales strategies.
• Excellent communication, organizational, and problem-solving abilities.

• Bachelor's degree in business administration, retail management, or a related field.
• Proven experience in retail operations management role, with a minimum of 3-5 years in a similar capacity.
• Strong leadership and team management skills.
• In-depth knowledge of inventory management, merchandising techniques, and retail sales strategies.
• Excellent communication, organizational, and problem-solving abilities.