Operations Manager (e-commerce)

The Operations Manager (e-commerce) is responsible for overseeing the day-to-day operations of an e-commerce business, ensuring efficient order fulfillment, inventory management, and customer service. This role involves managing a team of employees, implementing process improvements, and ensuring the smooth functioning of all operational activities.

Responsibilities

• Manage and coordinate e-commerce operations, including order processing, inventory management, and logistics.
• Oversee the hiring, training, and scheduling of operational staff, ensuring adequate coverage and optimal productivity.
• Develop and implement process improvements to increase efficiency and reduce costs.
• Monitor and analyze key operational metrics, identifying areas for improvement and implementing corrective actions.
• Coordinate with suppliers and logistics partners to ensure timely and accurate delivery of products.
• Collaborate with cross-functional teams, including marketing and customer service, to ensure a seamless customer experience.
• Develop and implement operational policies and procedures, ensuring compliance with industry standards and regulations.
• Stay up-to-date with e-commerce trends and technological advancements, identifying opportunities for operational enhancements.