Officer - Service Centre

The Officer - Service Centre is responsible for providing excellent customer service and support to internal and external stakeholders. They handle inquiries, resolve issues, and ensure a smooth operation of the service centre. This role requires strong communication and problem-solving skills, as well as the ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, or chat in a timely and professional manner.
• Provide assistance and guidance to customers regarding products, services, and policies.
• Maintain accurate and up-to-date customer records in the database.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.
• Identify opportunities for process improvements to enhance the overall customer experience.
• Follow up with customers to ensure their concerns are addressed and resolved to their satisfaction.
• Stay updated with product knowledge and industry trends to provide accurate information to customers.
• Meet or exceed customer service satisfaction goals as outlined by the company.

• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in a customer service or call center environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and work well under pressure.

• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in a customer service or call center environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and work well under pressure.