Laboratory Receptionist

As a Laboratory Receptionist, you will serve as the initial point of contact for patients, healthcare professionals, and visitors entering the laboratory. Your role is essential in creating a positive and organized experience, managing administrative tasks, and facilitating the smooth operation of the laboratory's front desk activities.

Responsibilities:

• Greet patients and visitors in a friendly and professional manner, creating a welcoming environment.
• Verify patient information, appointments, and required documentation.
• Schedule patient appointments for laboratory tests, ensuring optimal time management and efficient use of resources.
• Answer incoming calls, respond to inquiries, and provide information about laboratory services.
• Manage email inquiries and correspondences, providing prompt and accurate responses.
• Register patients upon arrival, collecting relevant personal and insurance information.
• Verify insurance coverage and eligibility for specific tests, if applicable.
• Coordinate with laboratory staff to ensure patients are promptly attended to for sample collection.
• Communicate necessary instructions to patients for fasting, specimen collection, and preparation.
• Collect payment for laboratory services, process payments, and issue receipts.
• Ensure accurate recording of payments and maintain financial records.
• Provide patients and visitors with information about test procedures, preparation requirements, and expected turnaround times.
• Enter patient and test information accurately into the laboratory management system.
• Maintain organized and updated patient records and documentation.
• Address patient inquiries, concerns, and complaints professionally and promptly.
• Ensure high levels of patient satisfaction and positive interactions.
• Confirm upcoming appointments and send appointment reminders to patients via phone or email.
• Ensure the reception area is organized, clean, and well-presented.
• Monitor and restock necessary materials, forms, and information brochures.

• High school diploma or equivalent. Relevant education in healthcare administration or medical office management is advantageous.
• Previous experience as a Receptionist, preferably in a medical or laboratory setting.
• Excellent interpersonal skills for effective patient interaction and customer service.
• Strong communication skills for phone and email correspondence.
• Attention to detail and accuracy in data entry and recordkeeping.
• Ability to handle confidential and sensitive patient information with discretion.
• Proficiency in using computer systems, including scheduling and electronic medical records (EMR) software.
• Ability to multitask, manage appointments, and handle busy reception areas.
• Familiarity with medical terminology and laboratory testing procedures is beneficial.
• Fluency in English is required. Knowledge of additional languages such as Arabic can be an advantage.