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Job Description

The L1 Technical Support is responsible for providing prompt and efficient technical assistance to end-users. They must resolve hardware, software, and network issues to ensure the uninterrupted operation of computer systems. This role requires strong problem-solving skills, technical expertise, and the ability to communicate technical information clearly.


Responsibilities

  • Provide technical support to end-users via phone, email, or chat.
  • Diagnose and resolve hardware and software issues for desktops, laptops, and other devices.
  • Install, configure, and maintain computer systems and peripherals.
  • Troubleshoot network connectivity problems and resolve network-related issues.
  • Collaborate with colleagues and escalate complex technical issues to higher-level support teams, if necessary.
  • Follow standard procedures for proper recording and tracking of support requests.
  • Offer guidance and training to end-users on the effective use of technology.
  • Test and evaluate new software and hardware solutions.
  • Stay updated on technological advancements and contribute to knowledge sharing within the team.
  • Ensure adherence to data security and privacy policies.

  • Diploma or degree in computer science, information technology, or a related field.
  • Proven experience in technical support or a similar role.
  • Strong problem-solving and troubleshooting skills.
  • Knowledge of operating systems, software applications, and hardware components.
  • Excellent communication and customer service skills.

Job Details

Role Function: N/A Work Type: Full-Time
Role Level: Mid-Level Country: United Arab Emirates
City: Dubai Number of Vacancies: 1
Job Category: IT Company Website: https://www.talentmate.com/
Skills & Expertise
Good Communication Skill Attention to detail

What We Offer

  • Health Insurance
  • Visa
  • Paid Annual Leaves
  • Maternity and Paternity Leaves

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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