Key Accounts Manager

A Key Accounts Manager is responsible for nurturing and expanding long-term relationships with the company's most important clients. This role involves understanding client needs, delivering tailored solutions, and ensuring high levels of customer satisfaction. The Key Accounts Manager acts as the main point of contact between the client and internal teams, coordinating efforts across departments to deliver consistent service and drive business growth. The role requires a strategic mindset, excellent communication skills, and the ability to analyze market trends and customer data to identify opportunities for expansion. A successful Key Accounts Manager strengthens partnerships that contribute significantly to the company’s revenue and reputation.

Responsibilities:

• Develop and maintain strong, long-term relationships with key clients

• Understand client needs and provide customized solutions

• Serve as the primary point of contact for assigned key accounts

• Collaborate with internal teams to ensure timely and successful delivery of services

• Identify new business opportunities within existing accounts

• Monitor account performance and report on key metrics

• Resolve client issues effectively and ensure high customer satisfaction

• Prepare and present account reviews and business proposals

• Keep clients updated on new products, services, or changes

• Stay informed about industry trends and competitor activities

Requirements:

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field

• Proven experience in key account management or sales

• Excellent communication, negotiation, and interpersonal skills

• Strong analytical and problem-solving abilities

• Ability to manage multiple accounts and priorities simultaneously

• Proficiency in CRM software and MS Office Suite

• Customer-focused with a results-driven approach

• Ability to travel as needed for client meetings

• Knowledge of the industry relevant to the company's services or products

• Strategic thinking with attention to detail