Key Account Manager

A Key Account Manager is responsible for maintaining strong relationships with key clients, ensuring their satisfaction, and driving business growth. This role requires a strategic mindset, excellent communication skills, and the ability to understand customer needs. The ideal candidate will act as the main point of contact for major clients, develop tailored solutions, and work closely with internal teams to meet client expectations.

Responsibilities:

• Build and maintain long-term relationships with key clients to ensure customer retention and satisfaction.

• Understand client needs, objectives, and challenges to provide customized solutions.

• Serve as the primary contact for key accounts, addressing inquiries and resolving issues.

• Develop strategic account plans to maximize revenue and profitability.

• Identify opportunities to upsell or cross-sell products and services.

• Collaborate with internal teams, including sales, marketing, and product development, to meet client requirements.

• Monitor key account performance and analyze trends to improve engagement and sales.

• Prepare reports and presentations on client performance, market trends, and business opportunities.

• Negotiate contracts and agreements to secure long-term partnerships.

• Stay updated on industry trends and competitors to maintain a competitive edge.

Requirements:

• Bachelor's degree in business administration, marketing, or a related field.

• Proven experience as a Key Account Manager, Sales Manager, or similar role.

• Strong understanding of sales principles, negotiation techniques, and relationship management.

• Excellent communication, presentation, and problem-solving skills.

• Ability to analyze data, market trends, and customer insights.

• Experience in handling high-value clients and complex accounts.

• Proficiency in CRM software and Microsoft Office Suite.

• Ability to work independently and collaboratively within a team.

• Strong organizational and time-management skills.

• Willingness to travel if required.