Junior Technical Support Specialist
Talentmate
United Arab Emirates
31st May 2024
2405-1-8746
Job Description
We are seeking a Junior Technical Support Specialist to join our team. The ideal candidate will provide technical support and assistance to end-users, troubleshoot hardware and software issues, and document support procedures. Additionally, you will help in determining solutions for escalated support cases. This role requires excellent communication skills and attention to detail.
Responsibilities
- Provide technical support to end-users through various channels, such as phone, email, and chat.
- Troubleshoot and resolve hardware and software issues.
- Document support procedures and update knowledge base articles.
- Escalate unresolved cases to appropriate teams and follow up until resolution.
- Assist in testing new software releases and updates.
- Assist with the setup and deployment of new hardware and software.
- Provide training and assistance to end-users on software applications.
- Collaborate with other team members to enhance support processes and workflows.
- Stay updated with the latest technology trends and advancements.
- Adhere to company policies and regulations while handling customer data.
Requirements
- Bachelor's degree in computer science or relevant field.
- Strong troubleshooting skills and ability to solve technical issues.
- Knowledge of various operating systems, such as Windows and macOS.
- Familiarity with networking concepts and protocols.
- Excellent communication and interpersonal skills.
Job Details
| Role Function: | N/A | Work Type: | Full-Time |
|---|---|---|---|
| Role Level: | Mid-Level | Country: | United Arab Emirates |
| City: | Dubai | Number of Vacancies: | 1 |
| Job Category: | Engineering | Company Website: | https://www.talentmate.com/ |
| Skills & Expertise |
Good Communication Skill
Attention to detail
|
||
What We Offer
- Health Insurance
- Visa
- Paid Annual Leaves
- Maternity and Paternity Leaves
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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