IT Support Assistant

The IT Support Assistant provides frontline technical assistance to users within an organization, helping resolve hardware, software, and network issues. This role is essential for maintaining smooth daily operations by addressing user inquiries, troubleshooting problems, and escalating more complex issues to senior IT staff. The IT Support Assistant also helps with setting up devices, performing routine system maintenance, and ensuring user satisfaction through prompt and effective support.

Responsibilities

• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware

• Install, configure, and maintain computer systems and peripherals

• Troubleshoot basic network connectivity issues

• Assist with user account setup, password resets, and access permissions

• Escalate unresolved issues to the appropriate IT team members

• Maintain accurate records of issues and solutions in the support ticketing system

• Support IT asset inventory management

• Assist in maintaining printers, copiers, and other office technology

Requirements

• Diploma or Bachelor's degree in Information Technology or a related field

• Previous experience in a similar support role is preferred

• Basic understanding of computer hardware, software, and networks

• Strong problem-solving and communication skills

• Ability to prioritize tasks and manage time efficiently

• Customer-service oriented attitude

• Familiarity with helpdesk systems is a plus