IT Field Support
Talentmate
United Arab Emirates
31st July 2024
2407-1-10903
Job Description
The IT Field Support technician is responsible for providing technical support and troubleshooting services to end-users in various locations. They will travel to different sites, resolve hardware and software issues, install and configure systems, and ensure smooth operation of IT equipment. The IT Field Support technician should have a good knowledge of computer systems, strong problem-solving skills, and the ability to work independently.
Responsibilities
- Provide on-site and remote technical support to end-users.
- Diagnose and resolve hardware and software problems, both common and complex.
- Install, configure, and upgrade computer systems and software applications.
- Set up and troubleshoot network connections, printers, and peripherals.
- Educate users on best practices and provide training on new technologies.
- Follow established procedures to ensure data security and system backups.
- Maintain accurate records of all support requests and solutions provided.
- Stay updated with the latest technologies and industry trends.
Requirements
- Associate's degree or equivalent in Computer Science or a related field.
- Proven experience in IT support or a similar role.
- Strong knowledge of computer systems, hardware, and software.
- Excellent problem-solving and analytical abilities.
- Effective communication and customer service skills.
Job Details
| Role Function: | N/A | Work Type: | Full-Time |
|---|---|---|---|
| Role Level: | Mid-Level | Country: | United Arab Emirates |
| City: | Dubai | Number of Vacancies: | 1 |
| Job Category: | IT | Company Website: | https://www.talentmate.com/ |
| Skills & Expertise |
Good Communication Skill
Attention to detail
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What We Offer
- Health Insurance
- Visa
- Paid Annual Leaves
- Maternity and Paternity Leaves
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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