Hotel Manager

The Hotel Manager is responsible for overseeing the daily operations of a hotel, ensuring excellent customer service, and maximizing profitability. They manage all departments, including front desk, housekeeping, maintenance, and food and beverage. The Hotel Manager also develops operational procedures, implements quality standards, and monitors guest satisfaction. They collaborate with marketing and sales teams to drive revenue and maintain a positive reputation for the hotel.

Responsibilities

• Ensure smooth day-to-day operations of the hotel.
• Supervise and support all hotel department managers.
• Develop and implement operational policies and procedures.
• Train and motivate staff to deliver exceptional customer service.
• Monitor and evaluate guest feedback to continuously improve service quality.
• Collaborate with marketing and sales teams to maximize revenue and occupancy rates.
• Budget and control expenses to achieve financial targets.
• Oversee maintenance and housekeeping activities to maintain cleanliness and safety.
• Ensure compliance with health, safety, and licensing regulations.
• Resolve guest complaints and issues in a timely manner.

• Bachelor's degree in Hospitality Management or related field.
• Proven experience in hotel management.
• Strong leadership and communication skills.
• Excellent customer service orientation.
• Knowledge of hotel operations and industry trends.

• Bachelor's degree in Hospitality Management or related field.
• Proven experience in hotel management.
• Strong leadership and communication skills.
• Excellent customer service orientation.
• Knowledge of hotel operations and industry trends.