HIS Support

We are seeking a highly skilled and motivated individual to join our team as an HIS Support Specialist. This individual will play a critical role in providing technical support and troubleshooting expertise for our healthcare information systems (HIS) clients. The HIS Support Specialist will work closely with our clients to ensure the smooth operation and optimization of their systems, as well as providing training and guidance to users.

Key Responsibilities:

- Provide technical support to clients using our healthcare information systems, including troubleshooting and resolving issues in a timely and efficient manner.

- Ensure system functionality and performance, monitoring and addressing any potential issues that may arise.

- Collaborate with clients to understand their needs and offer technical guidance and solutions to optimize their HIS usage.

- Conduct training sessions for clients on the proper use of the HIS, including system updates and new features.

- Develop and maintain documentation for troubleshooting processes and procedures.

- Manage and prioritize support tickets, escalating issues to appropriate team members when necessary.

- Stay up-to-date with industry trends and advancements in healthcare information technology to provide the best support to our clients.

Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or relevant field.

- Minimum of [insert number] years of experience in technical or customer support, preferably in the healthcare industry.

- Extensive knowledge of healthcare information systems, including EMRs, EHRs, and other hospital/clinical systems.

- Strong troubleshooting and problem-solving skills.

- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.

- Proven ability to work under pressure and handle multiple tasks simultaneously.

- Willingness to learn and adapt to new technologies and procedures.

- Relevant certifications (e.g. CompTIA A , Network , or Healthcare IT Technician) are a plus.