Hire Desk Controller

We are currently looking to hire a proactive and organized Hire Desk Controller to join our operations team and serve as the primary point of contact for customers placing equipment hire requests. This role plays a vital part in ensuring the smooth coordination of hire operations, from managing client communications to coordinating delivery schedules and maintaining accurate hire records. The ideal candidate will be customer-focused, possess excellent communication skills, and have the ability to work efficiently in a fast-paced and deadline-driven environment.

Responsibilities:

• Handle incoming customer inquiries and hire requests in a professional and timely manner through phone, email, or in person

• Accurately process equipment hire orders, ensuring correct documentation and adherence to internal procedures

• Liaise with the operations and logistics teams to coordinate equipment delivery and collection schedules

• Maintain and update hire records, ensuring data accuracy and completeness at all times

• Monitor equipment availability and manage booking schedules to optimize utilization

• Provide quotations and respond to pricing inquiries, following company pricing policies

• Address customer issues or concerns and resolve them promptly to ensure client satisfaction

• Assist in tracking equipment returns and checking condition reports for damage or loss

• Support the sales team with administrative tasks related to hire contracts and agreements

• Prepare regular reports and documentation for internal review and performance tracking

Requirements:

• Proven experience in a hire desk, customer service, or administrative coordination role, preferably in equipment or tool hire

• Strong communication skills with the ability to build rapport with clients and internal teams

• High level of organizational skills with the ability to multitask and manage competing priorities

• Proficiency in using MS Office applications and hire management software or CRMs

• Ability to remain calm and effective under pressure, especially during peak operational times

• Strong attention to detail with a commitment to maintaining accurate records and documentation

• A customer-focused mindset and a proactive attitude towards problem-solving

• Diploma or Bachelor's degree in Business Administration, Logistics, or a related field is preferred