Helpdesk Executive

We are looking for a Helpdesk Executive to provide technical support and assistance to clients and employees. The ideal candidate will handle queries, troubleshoot issues, and ensure smooth IT operations by resolving problems efficiently.

Key Responsibilities:

• Act as the first point of contact for IT-related support via phone, email, or chat.
• Troubleshoot hardware, software, and network issues and escalate complex problems when necessary.
• Log, track, and resolve support tickets in a timely manner.
• Provide technical guidance and assistance to users on system operations and IT tools.
• Coordinate with IT teams and vendors to ensure quick resolution of technical issues.
• Maintain and update helpdesk documentation, FAQs, and user guides.
• Monitor system performance and proactively identify potential issues.
• Assist in setting up new user accounts, email configurations, and system installations.
• Ensure compliance with IT security policies and best practices.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field (preferred).
• 1-3 years of experience in an IT support/helpdesk role.
• Strong knowledge of Windows, macOS, MS Office, and IT troubleshooting.
• Familiarity with ticketing systems and remote desktop support tools.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple support requests efficiently.
• Customer-oriented mindset with a proactive approach to problem resolution.