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Job Description

We are looking for a Helpdesk Executive to provide technical support and assistance to clients and employees. The ideal candidate will handle queries, troubleshoot issues, and ensure smooth IT operations by resolving problems efficiently.


Key Responsibilities:

  • Act as the first point of contact for IT-related support via phone, email, or chat.
  • Troubleshoot hardware, software, and network issues and escalate complex problems when necessary.
  • Log, track, and resolve support tickets in a timely manner.
  • Provide technical guidance and assistance to users on system operations and IT tools.
  • Coordinate with IT teams and vendors to ensure quick resolution of technical issues.
  • Maintain and update helpdesk documentation, FAQs, and user guides.
  • Monitor system performance and proactively identify potential issues.
  • Assist in setting up new user accounts, email configurations, and system installations.
  • Ensure compliance with IT security policies and best practices.


Requirements:

  • Bachelor’s degree in IT, Computer Science, or a related field (preferred).
  • 1-3 years of experience in an IT support/helpdesk role.
  • Strong knowledge of Windows, macOS, MS Office, and IT troubleshooting.
  • Familiarity with ticketing systems and remote desktop support tools.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple support requests efficiently.
  • Customer-oriented mindset with a proactive approach to problem resolution.


Job Details

Role Function: N/A Work Type: Full-Time
Role Level: Mid-Level Country: United Arab Emirates
City: Dubai Number of Vacancies: 1
Job Category: Customer Service Company Website: https://www.talentmate.com/
Skills & Expertise

What We Offer

  • Health Insurance
  • Visa
  • Paid Annual Leaves
  • Maternity and Paternity Leaves

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.