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Job Description

The Helpdesk Executive provides technical support and assistance to end-users for hardware, software, and network-related issues. They respond to inquiries, resolve problems, and offer guidance to customers via phone, email, or in person. The Helpdesk Executive documents and maintains records of customer interactions, diagnoses problems, and provides solutions. They escalate complex issues to higher-level support teams and continuously improve technical knowledge and skills to provide effective support.


Responsibilities

  • Respond to customer inquiries and requests for technical assistance.
  • Provide technical support and troubleshoot hardware, software, and network issues.
  • Diagnose technical problems and guide customers through appropriate solutions.
  • Document customer interactions, including problem descriptions, troubleshooting steps, and solutions.
  • Ensure timely resolution of customer issues and follow up on pending cases.
  • Escalate complex technical problems to higher-level support teams, if necessary.
  • Continuously update technical knowledge and skills through training and self-study.
  • Collaborate with other team members to share knowledge and best practices.
  • Follow standard operating procedures and adhere to service level agreements.
  • Maintain a high level of customer satisfaction through effective communication and problem resolution.
  • High school diploma or equivalent.
  • Proven experience in providing technical support in a helpdesk or customer service environment.
  • Strong knowledge of hardware, software, and networking technologies.
  • Excellent communication and customer service skills.
  • Ability to troubleshoot and resolve technical problems efficiently and effectively.

  • High school diploma or equivalent.
  • Proven experience in providing technical support in a helpdesk or customer service environment.
  • Strong knowledge of hardware, software, and networking technologies.
  • Excellent communication and customer service skills.
  • Ability to troubleshoot and resolve technical problems efficiently and effectively.

Job Details

Role Function: N/A Work Type: Full-Time
Role Level: Mid-Level Country: United Arab Emirates
City: Dubai Number of Vacancies: 1
Job Category: Customer Service Company Website: https://www.talentmate.com/
Skills & Expertise

What We Offer

  • Health Insurance
  • Visa
  • Paid Annual Leaves
  • Maternity and Paternity Leaves

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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