Head of Account Management

The Head of Account Management will be responsible for managing and growing key client accounts in order to achieve revenue targets. They will lead a team of account managers, develop account strategies, and ensure high levels of customer satisfaction. Additionally, they will collaborate with internal stakeholders to drive cross-functional initiatives and identify opportunities for account expansion.

Responsibilities

• Develop and execute account management strategies to achieve revenue targets.
• Build and maintain relationships with key client stakeholders.
• Lead a team of account managers, providing guidance and support.
• Develop account plans and set performance targets for the team.
• Conduct regular business reviews with key clients to identify areas for growth.
• Collaborate with internal stakeholders, including sales, marketing, and operations.
• Identify opportunities for upselling and cross-selling to existing clients.
• Ensure high levels of customer satisfaction and address customer concerns.
• Monitor market trends and competitive landscape to identify growth opportunities.
• Provide strategic input into product development and pricing strategies.