Guest Relations Executive
Talentmate
United Arab Emirates
8th August 2024
2408-1-11134
Job Description
As a Guest Relations Executive, you will be responsible for ensuring excellent customer service and guest satisfaction in the hospitality industry. You will handle guest inquiries, resolve issues or complaints, and coordinate guest services to enhance the overall guest experience.
Responsibilities
- Greet and welcome guests upon arrival.
- Handle guest inquiries and requests.
- Assist guests with check-in and check-out processes.
- Coordinate guest room assignments and special requests.
- Resolve guest issues or complaints in a timely manner.
- Provide recommendations for local attractions and services.
- Ensure smooth communication between guests and staff.
- Maintain high standards of customer service.
Requirements
- Diploma or degree in Hospitality Management or related field.
- Proven experience in guest relations or similar roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Customer service-oriented and positive attitude.
Job Details
| Role Function: | N/A | Work Type: | Full-Time |
|---|---|---|---|
| Role Level: | Mid-Level | Country: | United Arab Emirates |
| City: | Dubai | Number of Vacancies: | 1 |
| Job Category: | Customer Service | Company Website: | https://www.talentmate.com/ |
| Skills & Expertise |
Good Communication Skill
Attention to detail
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What We Offer
- Health Insurance
- Visa
- Paid Annual Leaves
- Maternity and Paternity Leaves
About the Company
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