Guest Relations Executive (Hostess)

The Guest Relations Executive (Hostess) plays a key role in creating a warm and welcoming atmosphere for guests upon their arrival. This role involves managing reservations, greeting and seating guests, addressing inquiries, and ensuring a seamless guest experience throughout their visit. Working in a high-end hospitality or F&B environment, the Hostess maintains a professional demeanor and ensures all interactions align with service excellence standards and UAE hospitality regulations.

Responsibilities:

• Greeting guests warmly upon arrival and escorting them to their assigned tables or designated areas.

• Managing reservation systems, walk-in guests, and waitlists efficiently to optimize seating and guest flow.

• Providing guests with information about the menu, daily specials, promotions, and facility features.

• Handling guest inquiries, complaints, and special requests with professionalism and promptness.

• Coordinating with kitchen and service teams to ensure smooth operations during busy hours.

• Maintaining the cleanliness and presentation of the reception and waiting areas.

• Keeping records of guest preferences and feedback to enhance repeat customer satisfaction.

• Upholding UAE health and safety guidelines and hospitality service standards.

Requirements:

• High school diploma or equivalent; diploma in Hospitality or Customer Service is an advantage.

• 1–3 years of experience as a hostess or guest relations executive in a hotel, restaurant, or hospitality venue.

• Exceptional interpersonal and communication skills with a warm, approachable demeanor.

• Proficiency in reservation management systems and basic computer skills.

• Well-groomed, presentable, and able to remain composed in fast-paced environments.

• Fluency in English is required; knowledge of Arabic or additional languages is a plus.

• Flexibility to work evenings, weekends, and public holidays as per operational needs.