Guest Relation Agent

Guest Relation Agent Job Description

As a Guest Relation Agent, you will be responsible for providing exceptional customer service to guests visiting our establishment. You will greet guests, assist with check-in and check-out processes, handle guest inquiries and complaints, and ensure a positive guest experience. Additionally, you will work closely with other hotel staff to coordinate guest requests and ensure all guest needs are met promptly.

Responsibilities:

• Welcome and check-in guests upon arrival
• Handle guest inquiries and complaints in a professional manner
• Coordinate guest requests with other hotel staff
• Ensure guest satisfaction throughout their stay

Candidate Requirements:

• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Prior experience in customer service or hospitality
• Knowledge of hotel operations and guest services
• Flexibility to work evenings, weekends, and holidays