Guest Experience Expert

We are looking for a Guest Experience Expert to ensure exceptional hospitality and a seamless guest journey. This role is responsible for creating a welcoming and memorable experience by anticipating guest needs, addressing concerns efficiently, and providing personalized service. The ideal candidate should have excellent interpersonal skills, a strong customer service mindset, and the ability to handle various guest interactions with professionalism. This position plays a key role in ensuring high levels of guest satisfaction and fostering loyalty.

Responsibilities:

• greet and welcome guests warmly, ensuring a positive first impression

• assist guests with check-in, check-out, and special requests in a timely and efficient manner

• anticipate guest needs and provide personalized recommendations to enhance their experience

• handle guest inquiries, complaints, and concerns with professionalism and efficiency

• collaborate with different departments to ensure seamless service delivery

• maintain up-to-date knowledge of hotel services, amenities, and local attractions

• support loyalty programs by enrolling guests and promoting exclusive benefits

• monitor guest feedback and suggest improvements to enhance service quality

• ensure all guest interactions align with brand standards and hospitality excellence

• handle VIP guests with extra care, ensuring their needs and expectations are met

Requirements:

• bachelor’s degree in hospitality management or a related field (preferred)

• minimum 2-4 years of experience in a guest relations or front office role in hospitality

• excellent communication and interpersonal skills with a friendly and professional demeanor

• ability to multitask and remain calm under pressure in a fast-paced environment

• strong problem-solving skills and a proactive approach to guest satisfaction

• fluency in english is required; additional languages such as arabic, french, or russian are a plus

• proficiency in hotel management software and booking systems

• flexibility to work shifts, weekends, and holidays as needed