Guest Experience Expert - Team Leader (Front Office)

The Guest Experience Expert – Team Leader (Front Office) is responsible for overseeing the Front Office team and ensuring excellent customer service. They are responsible for training and mentoring team members, handling guest inquiries, and resolving issues. The ideal candidate should have strong leadership and communication skills, be customer-focused, and have previous experience in a similar role.

Responsibilities

• Overseeing the Front Office team and ensuring smooth operations.
• Providing exceptional customer service and resolving guest inquiries.
• Training and mentoring Front Office team members.
• Ensuring proper staffing levels and managing schedules.
• Conducting regular performance evaluations and providing feedback.
• Handling guest complaints and addressing concerns.
• Collaborating with other departments to ensure guest satisfaction.
• Monitoring and maintaining guest profiles and preferences.
• Reviewing and implementing Front Office procedures and best practices.
• Keeping up-to-date with industry trends and innovations in guest experience.

• Diploma in hospitality management or related field.
• Proven experience in a Front Office or guest service role.
• Strong leadership and communication skills.
• Customer-focused with a passion for delivering exceptional service.
• Knowledge of hotel operations and Front Office procedures.

• Diploma in hospitality management or related field.
• Proven experience in a Front Office or guest service role.
• Strong leadership and communication skills.
• Customer-focused with a passion for delivering exceptional service.
• Knowledge of hotel operations and Front Office procedures.