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Job Description

We are looking for a Guest Experience Expert (Front Desk Agent) to be the face of our hospitality service. The ideal candidate will be responsible for ensuring seamless guest check-ins and check-outs, handling guest inquiries, and delivering an exceptional customer experience from arrival to departure.


Key Responsibilities:

  • Welcome guests warmly and ensure a smooth check-in and check-out process.
  • Handle reservations, cancellations, and modifications efficiently.
  • Provide guests with detailed information about hotel services, local attractions, and special offers.
  • Address guest inquiries, requests, and complaints professionally, ensuring high levels of customer satisfaction.
  • Coordinate with housekeeping, concierge, and other departments to meet guest needs.
  • Process payments, verify billing details, and ensure accuracy in financial transactions.
  • Maintain accurate guest records and update hotel management systems accordingly.
  • Uphold hotel policies and security procedures to ensure a safe and pleasant stay for all guests.


Requirements:

  • Previous experience in a front desk, customer service, or hospitality role is preferred.
  • Strong communication and interpersonal skills to interact with diverse guests.
  • Proficiency in hotel management software and basic computer applications.
  • Ability to multitask and work in a fast-paced environment.
  • Professional appearance and positive attitude.
  • Flexibility to work various shifts, including weekends and holidays.
  • Fluency in English; additional languages are a plus.


Job Details

Role Function: N/A Work Type: Full-Time
Role Level: Mid-Level Country: United Arab Emirates
City: Dubai Number of Vacancies: 1
Job Category: Customer Service Company Website: https://www.talentmate.com/
Skills & Expertise

What We Offer

  • Health Insurance
  • Visa
  • Paid Annual Leaves
  • Maternity and Paternity Leaves

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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