Guest Experience Expert (Front Desk Agent)

We are looking for a Guest Experience Expert (Front Desk Agent) to be the face of our hospitality service. The ideal candidate will be responsible for ensuring seamless guest check-ins and check-outs, handling guest inquiries, and delivering an exceptional customer experience from arrival to departure.

Key Responsibilities:

• Welcome guests warmly and ensure a smooth check-in and check-out process.
• Handle reservations, cancellations, and modifications efficiently.
• Provide guests with detailed information about hotel services, local attractions, and special offers.
• Address guest inquiries, requests, and complaints professionally, ensuring high levels of customer satisfaction.
• Coordinate with housekeeping, concierge, and other departments to meet guest needs.
• Process payments, verify billing details, and ensure accuracy in financial transactions.
• Maintain accurate guest records and update hotel management systems accordingly.
• Uphold hotel policies and security procedures to ensure a safe and pleasant stay for all guests.

Requirements:

• Previous experience in a front desk, customer service, or hospitality role is preferred.
• Strong communication and interpersonal skills to interact with diverse guests.
• Proficiency in hotel management software and basic computer applications.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and positive attitude.
• Flexibility to work various shifts, including weekends and holidays.
• Fluency in English; additional languages are a plus.